Victoria Landing Plan

🚑 911 — Emergency

📞 911

• Immediate danger, fire, ambulance, police emergency

💚 988 — Suicide / Crisis

📞 988

• Suicide crisis or emotional crisis in Canada
• Call or text, 24/7

➕ 811 / HealthLink BC

📞 811

• Non-emergency health advice
• Nurses, pharmacists, dietitians

🧭 211 / BC211

📞 211

• Social service navigation and resource lookup
• Live navigator hours are limited — not 24/7 live help
• Use the online search any time at bc211.ca

Use it like this: Keep 211 as your navigation anchor and online search, not a guaranteed live line.

💜 Vancouver Island Crisis Line

📞 1-888-494-3888

• Crisis and emotional support for Vancouver Island
• Call or text, 24/7

Use it like this: Call to confirm current numbers before you rely on them.

🍲 Our Place Society

📍 919 Pandora Avenue

📞 250-388-7112

• Meals, drop-in support
• Housing, recovery and community supports

Use it like this: Reliable downtown food and support anchor. Call to confirm meal times.

🌱 The Mustard Seed Street Church

📍 625 Queens Avenue

📞 250-953-1575

• Food bank: 250-953-1588
• Lunch, coffee house, clothing, hospitality
• Seasonal supports

Use it like this: Call to confirm food bank and meal days.

☕ The Soup Kitchen / 9-10 Club

📍 740 View Street

📞 778-440-7687

• Weekday morning meal
• Dine-in only

Use it like this: Call to confirm hours before going.

🌈 Rainbow Kitchen

📍 500 Admirals Road, Esquimalt

• Weekday breakfast / lunch
• Backup from downtown by bus

Use it like this: Esquimalt food backup. Call to confirm current hours.

🛒 St. Vincent de Paul Vancouver Island

• Emergency assistance, food, clothing
• Household goods, thrift-store supports

Use it like this: Call ahead before visiting.

🛡️ Salvation Army Victoria ARC

📍 525 Johnson Street

📞 250-384-3396

• Community dining
• Housing/support, recovery, CRF, spiritual care

Use it like this: Call to confirm dining and program hours.

🏠 Cool Aid Shelters

• Rock Bay Landing · Sandy Merriman House · Next Steps

Use it like this: Check 211 or Cool Aid for current intake and availability.

🪶 Victoria Native Friendship Centre Shelter

📍 231 Regina Avenue

📞 250-886-1360

• No walk-ups — call for assessment

Use it like this: Call the shelter line before going.

🛡️ Salvation Army Victoria ARC

📍 525 Johnson Street

📞 250-384-3396

• Housing/support and recovery-related services

Use it like this: Call to confirm current programs.

🏘️ Pacifica Housing / Downtown Outreach

• Housing support — include only if verified

Use it like this: Confirm current services and contacts before relying on this.

📋 BC Housing Registry

• Provincial subsidized housing application route

Use it like this: Apply online or call BC Housing for the current process.

💵 SAFER / RAP

• Rent assistance for seniors (SAFER) and families (RAP)

Use it like this: Eligibility rules apply — check before applying.

⚖️ TAPS

📍 828 View Street

• Tenancy, income assistance, disability benefits
• Anti-poverty legal advocacy

Use it like this: Call to confirm intake for advocacy help.

➕ Cool Aid Community Health Centre

📍 713 Johnson Street

• Primary care, pharmacy, dental, counselling referrals

Use it like this: Primary care may not be accepting new patients — check first.

🦷 Cool Aid Dental

📍 713 Johnson Street, 2nd floor

• Low-barrier dental

Use it like this: Call or check hours before going.

🩺 AVI Health & Community Services

📍 Access Health Centre, 713 Johnson Street, 3rd floor

• Harm reduction, HIV / hepatitis C support
• Sexual health, crisis and community health services

Use it like this: Call to confirm drop-in and service hours.

🤝 SOLID Outreach

• Harm reduction, outreach, overdose prevention
• Peer support, North Park drop-in, street outreach

Use it like this: Call to confirm drop-in location and hours.

🆘 Overdose Prevention Services

• Daily Dose / OPS — verify current address and hours before going

Use it like this: Confirm location and hours through 211 or AVI / SOLID first.

🧠 Island Health Mental Health & Substance Use

• Referral pathway — not a walk-in guarantee

Use it like this: Use as an access/referral route, not a same-day walk-in.

👕 Mustard Seed Clothing & Hospitality

📍 625 Queens Avenue

• Clothing and hospitality supports

Use it like this: Call to confirm clothing days.

🛍️ St. Vincent de Paul

• Thrift, voucher and emergency assistance supports

Use it like this: Call ahead about vouchers and emergency help.

🛡️ Salvation Army ARC / Thrift

• Thrift and voucher supports where available

Use it like this: Call to confirm voucher availability.

🧥 Cool Aid REES Clothing Room

📍 465 Swift Street

• Free clothing room

Use it like this: Call or check the current day and hours.

🏷️ Low-Cost Thrift Options

• WIN, Beacon Community Services Thrift
• Value Village, Salvation Army Thrift

Use it like this: Low-cost thrift, not emergency clothing unless vouchers are confirmed.

🚿 Our Place — Day Services

📍 919 Pandora Avenue

• Showers, clothing, computer / day services

Use it like this: Only where currently verified — call to confirm.

💼 WorkBC Victoria Douglas

📍 Unit 201, 1483 Douglas Street

📞 250-388-0858

• Employment services and supports

Use it like this: Call to confirm hours and appointments.

⚖️ TAPS

📍 828 View Street

• Legal advocacy for tenancy, income assistance
• Disability benefits and poverty issues

Use it like this: Call to confirm intake.

♿ Victoria Disability Resource Centre

• Disability advocacy and support

Use it like this: Verify current address and hours before going.

🛠️ Cool Aid REES

📍 465 Swift Street

• Employment support, casual labour pool
• Drop-in and peer support

Use it like this: Call to confirm current programs.

🤝 Action Committee of People with Disabilities

• Disability rights and support

Use it like this: Verify current contacts before relying on this.

🪶 Victoria Native Friendship Centre

📍 231 Regina Avenue

📞 250-384-3211

• Reception: 250-384-3211
• Primary care clinic: 250-940-2669
• Shelter: 250-886-1360

Use it like this: Call reception for current programs and hours.

🏠 Aboriginal Coalition to End Homelessness

• Indigenous housing and homelessness support

Use it like this: Verify current intake and contacts before going.